Shopping for fine art at nathangreene.com is 100% safe and guaranteed! We only ship artwork that is in excellent condition, free from folds, tears, creases, wrinkles, smudges and other imperfections that could diminish the value of your fine art. All items are professionally packed and insured through UPS or the United States Postal Service. If you are dissatisfied with your order, you may contact us immediately and we will promptly resolve the situation to the best of our ability.
Return Policy, Order Cancellations, General Information, and Shipping Information
1.What is the nathangreene.com return policy?
Hart Classic Editions offers a 100% satisfaction guarantee. If for any reason you are not completely satisfied,we will gladly accept a return for exchange or for refund (less Shipping), provided the item is returned within ten (10) days from the date of shipment. After the 10-day grace period, all sales are final. All drop-shipped merchandise is non-returnable.
2.What if my order is received with obvious damage or with broken glass?
If your art order is received damaged, it is most likely the result of a shipping mishap. Please contact us via phone or e-mail within 24 hours of receipt so we can discuss the shipping return policy and the availability of a replacement item. You will then have the option of replacing the item free of charge (if applicable) or having your account credited.
If your order is delivered to you with obvious damage or with broken glass, please do not open the package. You may refuse the package and have the carrier return the package to sender. Please call 760-723-8082 or toll free 800-487-4278 to let us know so we can arrange a replacement shipment, which is dependent upon item availability.
If damage to your order is discovered after the package has been opened, please contact us within 24 hours of receipt. You may call us or fill out our “Contact Us” form and type "Damaged Order" in the Subject.
3. How do I return an item?
To return an item you must call us at 760-723-8082 or 800-487-4278 (toll free) or send us an e-mail firstname.lastname@example.org to receive a Return Authorization Number. Return shipments will not be accepted if you do not have a Return Authorization Number. A returned item must be included in the original packaging it was shipped and with all accessories included. If it is not returned with the original packaging then the return is subject to a 20% restocking fee. Be sure to specify the reason for the return, and what action you would like us to take: free replacement (if applicable) or refund.
You are responsible for all return freight and insurance on returns and responsible for any damage in transit for the return. We strongly suggest that you pay insurance on items being returned and that you use a traceable delivery method, such as UPS or Federal Express. Any freight claims for damage on return shipping will be the customer’s responsibility.
4. Can I return an item that I received as a gift?
We will gladly accept a gift return for exchange within ten (10) days from date of shipment. To return goods, please save the item(s) and packaging. Follow the return policy instructions (see question #3) to exchange a gift item. No refunds through any payment method will be provided for gift returns.
5. What if I want a refund for my return?
Refunds will be processed as a credit to the credit card used at the time of purchase or in the form of a check drawn from U.S. funds for all other methods of payment. No refunds will be provided in the form of cash or in any other currency besides U.S. funds. All refund checks will be mailed to the "Bill To" address used when the order was placed.
6. What if I want to cancel an order?
If for some reason you place an order and suddenly decide to cancel before your order has been processed and shipped, we will cancel your transaction at no cost to you. This also applies if an item is out of stock or backordered.
If your order has already been processed and prepared for shipment, a 20% fee will be deducted from the cancellation refund.
Continental United States:
We ship most orders through the United Parcel Service (UPS). In-stock items are normally shipped within the next two business days. Please allow 7-10 business days to receive your item(s).
All shipments to Canada are sent via UPS Standard or United States Postal Service to Canada. Please allow 2-3 weeks for delivery.
Other International Orders:
At this time, we are not shipping internationally (except to Canada) for orders placed through nathangreene.com. To place an order for shipment outside of the United States and/or Canada, please call 1-760-723-8082.
If you have any specific shipping needs or questions, please feel free to call us at 760-723-8082 or 800-487-4278 (toll free), or e-mail at email@example.com.